Privacy Policy

Updated: 15 December 2025

This privacy policy ("Policy") describes how the personally identifiable information ("Personal Information") you may provide in the City Plumbing Experts website ("WebSite" or "Service") and any of its related products and services (collectively, "Services") is collected, protected, and used. It also describes the choices available to you regarding our use of your Personal Information and how you can access and update this information. This Policy is a legally binding agreement between you ("User", "you" or "your") and City Plumbing Experts (owned and operated by VOA HOLDING LTD; "we", "us" or "our"). By accessing and using the website and Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Agreement. This Policy does not apply to the practices of companies that we do not own or control, or to individuals that we do not employ or manage.

Automatic Collection of Information

When you use the website, our servers automatically record information that your device sends. This data may include information such as:

  • Your device's IP address and location.
  • Device name and version.
  • Operating system type and version.
  • Language preferences.
  • Information you search for on the website.
  • Access times and dates, and other statistics.

Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding the usage of the website and Services. This statistical information is not otherwise aggregated in such a way that would identify any particular user of the system.

Collection of Personal Information

You can access and use the website and Services without telling us who you are or revealing any information by which someone could identify you as a specific, identifiable individual. If, however, you wish to use some of the features in the website, you may be asked to provide certain Personal Information (for example, your name and e-mail address). We receive and store any information you knowingly provide to us when you sign up or fill any online forms in the website. When required, this information may include contact information such as email address, address, etc.

You can choose not to provide us with your Personal Information, but then you may not be able to take advantage of some of the features in the website. Users who are uncertain about what information is mandatory are welcome to contact us.

Strict Mobile Privacy: No mobile information will be shared or sold to third parties/affiliates for marketing/promotional purposes. We do not express or imply to other companies or firms that you have given subscriber opt-in permission to someone other than City Plumbing Experts.

However, City Plumbing Experts may disclose personal information that we collect or you provide as described in this Policy: (i) To fulfill the purpose for which you provide your information. (ii) For any other purpose disclosed by City Plumbing Experts when you provide us your information. (iii) To protect the rights of City Plumbing Experts and/or any third parties. (iv) To third-party service providers who assist us in operating this Website, conducting our business, or serving our users, so long as such information is kept confidential (excluding mobile opt-in data for marketing). (v) To comply with any court order, law, legal process, and/or government or regulatory request. (vi) As part of a liquidation or bankruptcy proceeding, to a buyer or other successor in the event of a merger, reorganization, dissolution, or divestiture of some or all of City Plumbing Experts's assets.

We use the information that we collect about you for the following purposes: (i) To present the contents of this Website to you. (ii) To deliver services that you have requested. (iii) To determine whether to extend an offer. (iv) To communicate with you via telephone, email, postal mail, and/or text message from us. (v) To display advertising tailored to your interests or background. (vi) Perform data and statistical analysis from your use of this Website. (vii) Enforce our Terms and Conditions. (viii) To perform any other functions otherwise described to you when you provide us with your information.

Use and Processing of Collected Information

In order to make the website and Services available to you, or to meet a legal obligation, we need to collect and use certain Personal Information. If you do not provide the information that we request, we may not be able to provide you with the requested products or services. Any of the information we collect from you may be used for the following purposes:

  • Create and manage user accounts.
  • Fulfill and manage orders.
  • Deliver products or services.
  • Improve products and services.
  • Send administrative information.
  • Respond to inquiries and offer support.
  • Improve user experience.
  • Enforce terms and conditions and policies.
  • Protect from abuse and malicious users.
  • Respond to legal requests and prevent harm.
  • Run and operate the website and Services.

Legal Basis for Processing: Processing your Personal Information depends on how you interact with the website and Services, where you are located in the world, and if one of the following applies: (i) You have given your consent for one or more specific purposes. (ii) Provision of information is necessary for the performance of an agreement with you and/or for any pre-contractual obligations thereof. (iii) Processing is necessary for compliance with a legal obligation to which you are subject. (iv) Processing is related to a task that is carried out in the public interest or in the exercise of official authority vested in us. (v) Processing is necessary for the purposes of the legitimate interests pursued by us or by a third party.

Managing Information

You are able to delete certain Personal Information we have about you. The Personal Information you can delete may change as the website and Services change. When you delete Personal Information, however, we may maintain a copy of the unrevised Personal Information in our records for the duration necessary to comply with our obligations to our affiliates and partners, and for the purposes described below. If you would like to delete your Personal Information or permanently delete your account, you can do so by contacting us.

Disclosure of Information

Depending on the requested Services or as necessary to complete any transaction or provide any service you have requested, we may share your information with your consent with our trusted third parties that work with us, and any other affiliates and subsidiaries we rely upon to assist in the operation of the website and Services available to you. We do not share Personal Information with unaffiliated third parties. These service providers are not authorized to use or disclose your information except as necessary to perform services on our behalf or comply with legal requirements. We may share your Personal Information for these purposes only with third parties whose privacy policies are consistent with ours or who agree to abide by our policies with respect to Personal Information.

Legal Disclosure: We will disclose any Personal Information we collect, use, or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

Business Transfers: In the event we go through a business transition, such as a merger or acquisition by another company, or sale of all or a portion of its assets, your user account and Personal Information will likely be among the assets transferred.

Retention of Information

We will retain and use your Personal Information for the period necessary to comply with our legal obligations, resolve disputes, and enforce our agreements unless a longer retention period is required or permitted by law. Once the retention period expires, Personal Information shall be deleted. Therefore, the right to access, the right to erasure, the right to rectification, and the right to data portability cannot be enforced after the expiration of the retention period.

Transfer of Information

Depending on your location, data transfers may involve transferring and storing your information in a country other than your own. You are entitled to learn about the legal basis of information transfers to a country outside the European Union or to any international organization governed by public international law (such as the UN) and about the security measures taken by us to safeguard your information.

The Rights of Users

You may exercise certain rights regarding your information processed by us. In particular, you have the right to do the following: (i) Withdraw consent where you have previously given your consent to the processing of your information. (ii) Object to the processing of your information if the processing is carried out on a legal basis other than consent. (iii) Learn if information is being processed by us, obtain disclosure regarding certain aspects of the processing, and obtain a copy of the information undergoing processing. (iv) Verify the accuracy of your information and ask for it to be updated or corrected. (v) Restrict the processing of your information under certain circumstances (in which case, we will not process your information for any purpose other than storing it). (vi) Obtain the erasure of your Personal Information from us under certain circumstances. (vii) Receive your information in a structured, commonly used, and machine-readable format and, if technically feasible, to have it transmitted to another controller without any hindrance.

Data Protection Rights Under GDPR

If you are a resident of the European Economic Area (EEA), you have certain data protection rights and City Plumbing Experts aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Information. In certain circumstances, you have the following data protection rights:

  • The right to request access to your Personal Information.
  • The right to request that we correct any Personal Information you believe is inaccurate or incomplete.
  • The right to request the erasure of your Personal Information.
  • The right to object to our processing of your Personal Information.
  • The right to seek restrictions on the processing of your Personal Information.
  • The right to be provided with a copy of the information we have on you in a structured, machine-readable, and commonly used format.
  • The right to withdraw your consent at any time where City Plumbing Experts relied on your consent.
  • The right to complain to a Data Protection Authority about our collection and use of your Personal Information.

California Privacy Rights

California residents who provide Personal Information (as defined in the statute) to obtain products or services for personal, family, or household use are entitled to request and obtain from us, once a calendar year, information about the Personal Information we shared, if any, with other businesses for marketing uses. To obtain this information please contact us.

How to Exercise These Rights

Any requests to exercise your rights can be directed to City Plumbing Experts through the contact details provided in this document. Please note that we may ask you to verify your identity before responding to such requests.

Privacy of Children

We do not knowingly collect any Personal Information from children under the age of 18. If you are under the age of 18, please do not submit any Personal Information through the website and Services. We encourage parents and legal guardians to monitor their children's Internet usage.

Links to Other Resources

The website and Services contain links to other resources that are not owned or controlled by us. Please be aware that we are not responsible for the privacy practices of such other resources or third parties.

Information Security

We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We maintain reasonable administrative, technical, and physical safeguards. However, no data transmission over the Internet or wireless network can be guaranteed.

Data Breach

In the event we become aware that the security of the website and Services has been compromised or users' Personal Information has been disclosed to unrelated third parties as a result of external activity (including security attacks or fraud), we reserve the right to take reasonably appropriate measures, including investigation and reporting. We will make reasonable efforts to notify affected individuals if we believe that there is a reasonable risk of harm.

Changes and Amendments

We reserve the right to modify this Policy or its terms relating to the website and Services from time to time in our discretion. When we do, we will revise the updated date at the bottom (or top) of this page. Any updated version of this Policy will be effective immediately upon the posting of the revised Policy unless otherwise specified.

Acceptance of This Policy

You acknowledge that you have read this Policy and agree to all its terms and conditions. By accessing and using the website and Services you agree to be bound by this Policy. If you do not agree to abide by the terms of this Policy, you are not authorized to access or use the website and Services.

Contacting Us

If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to: contact@cityplumbingexperts.com